skip navigation
Facebook Instagram Twitter

200 Hospital Avenue
Jefferson, NC 28640

Patients & Visitors

Patient Focused Care

Riverside Medical Center's patients have access to advanced technology and a healthcare plan
specifically designed for their successful treatment and recovery. From admission until
discharge and beyond, Riverside Medical Center's teammates focus on exceptional care, close to home.

Patient Portal

Keep up with your personal health information by using the patient portal. We've made accessing your health records easy, but your information is still entirely private and confidential. See and manage lab results, perscriptions, billing, immunizations records, surgical history, past procedures, discharge instructions and more.
| | Text Size: -A | A | A+

Picture that says:
Hopsital Care Quality Information from the Consumer Perspective


What is HCAHPS?

HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States.

Why is HCAHPS Important?

The survey and its results are important for several reasons:

The survey is the voice of the patient - it gives AMH a view into the patient's perception of the care we provide.
The survey results are publicly reported on the internet for all to see - so results impact our reputation.
The government will reimburse us on results - so, excellent survey performance keeps the hospital financially strong.

What Does the HCAHPS Survey Ask About?

Doctor Communication - respect, listening skills and communication ability of doctors
Nurse Communication - respect, listening skills and communication ability of nurses
Staff Responsiveness - answering call bells and responding to toileting needs
Hospital Environment - cleanliness and quietness of the hospital
Pain Management - how well was your pain controlled
Medication Communication - explaining medications to patients
Discharge Information - preparing patients to leave the hospital
Food Services - quality of food and the courtesy of those who serve it
Overall Rating of the Hospital - rating the hospital on a scale of 1-10