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200 Hospital Avenue
Jefferson, NC 28640

Patients & Visitors

Patient Focused Care

Riverside Medical Center's patients have access to advanced technology and a healthcare plan
specifically designed for their successful treatment and recovery. From admission until
discharge and beyond, Riverside Medical Center's teammates focus on exceptional care, close to home.

Patient Portal

Keep up with your personal health information by using the patient portal. We've made accessing your health records easy, but your information is still entirely private and confidential. See and manage lab results, perscriptions, billing, immunizations records, surgical history, past procedures, discharge instructions and more.
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Patient Advocate

The Patient Advocate is committed to improving your hospital experience by:
Providing information and assistance to resolve your problems and concerns
Assisting with finding avenues for financial assistance for you
Being a communication link between the hospital and you, and
Decreasing confusion by making sure your questions are answered

The Patient Advocate is a resource for patients and families and ensures that patient/family issues and concerns are heard and addressed appropriately and immediately. Concerns are investigated and followed up on with hospital staff, in an effort to facilitate the resolution of issues and concerns for the purpose of maximizing patient safety and satisfaction. For information on how to file a complaint with the hospital, please click here.

Patient Advocacy Resources

It is your right to file a complaint with any of the advocacy groups listed below regarding concerns about Medicare or Medicaid fraud, resident/patient abuse or neglect, or misappropriation of property or funds. For information on how to contact the appropriate advocacy group, please click here.