Mountain Family Care Center
The Mountain Family Care Center provides afternoon and evening medical services for the residents of Ashe County. The Mountain Family Care Center is in their new facility on the right as up come up the hill to the Emergency Department.
Hours of service for Mountain Family Care are Monday through Friday, 1-9 p.m. and Saturday, 9 a.m. to 5 p.m. These hours are by appointment or for walk-ins.
Nancy Byrnes, FNP-C and other staff providers can see patients for a variety of non-emergency conditions. This gives patients who are seeking care after regular physician office hours an alternative to the emergency department. Clinic staff see patients for conditions such as strep throat, flu, urinary tract infections, respiratory and upper respiratory infections, bronchitis, ear infections, gastrointestinal problems, nausea and vomiting, diarrhea, genitourinary, rashes, and minor injuries like abrasions, sprains, simple burns, minor lacerations, minor eye injury, removal of simple foreign body, or minor nose bleeds. Physicals will also be provided for employment, sports, and commercial drivers' license. Blood work is referred to the Ashe Memorial Hospital Laboratory.
Patients are encouraged to make appointments at Mountain Family Care Center, but walk-ins are also accepted. Those with appointments will be seen first unless someone comes in with an acute condition. The procedure for treatment involves going to the front desk to check in. The patient will be asked if he or she has previously visited the clinic. New patients will have some paperwork to complete, while patients who have been previously seen will need to update any changes to their information since the last visit. Patients need to bring insurance cards and a list of current medications. Patients will be seen in their order of arrival with appointments given priority.
In the billing procedure, a patient will be asked for co-pay and deductible payments at the time of service. If patient is unable to pay, payment arrangements may be made with our office staff prior to service being rendered.
Mountain Family Care Center does not handle emergency care. Anyone with an emergency such as chest pains, breathing problems, broken bones, severe lacerations, or any potentially life-threatening condition should call 911, or go directly to the Emergency Department at Ashe Memorial Hospital. Mountain Family Care Center is not an extension of the hospital emergency department, but a health clinic fitting the needs for minor ailments.
Patients are still encouraged to have their own physicians who can follow their primary care needs. Those who need a regular physician should call one of our physician medical offices to make an appointment and become an established patient within the practice. Yet, in the after-hours setting when you find a need for healthcare services, you may call Mountain Family Care Center at 846-MFCC or 846-6322.
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