Communications Department
The Communications Department is the vital link that enables the outside world to communicate with hospital departments, patients and employees. Work is performed with speed and accuracy under closely supervised situations and requires a high degree of computer keyboard proficiency. This position requires the ability to make effective, immediate decisions regarding life-threatening situations based on highly complex rules, regulations and procedures. Employees must communicate effectively with visitors, patients, medical, fire and law enforcement personnel and must speak clearly enough to be understood over a two-way telecommunications system.
Our Communication Operators must possess the following qualities:
* Evaluates situations quickly and responds
* Good decision making skills
* Able to prioritize
* Excellent verbal and written skills
* Good memorization skills
* Good problem solving skills
* Good listener
* Good judgement
* Calm in crisis
* Takes pride in work
* Organized
* Patient
* Good social skills
* Sense of humor
Not only is the Communications Department responsible for the telephone system, Communications is also responsible for all of the in-coming and out-going mail of the hospital. They are responsible for ensuring that the mail is delivered to the proper person and ensuring that postage is put on all out-going mail. Our Communications Department also plays a major role in any disaster event. They are our arm in making sure that the staff are aware of the disaster code and two way communications with our police department.
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